Privacy Policy

Who I am

This website is run by ClearRoute Consulting Ltd ("ClearRoute", "I", "me"), an operations and supply chain consultancy based in Wokingham and Reading, Berkshire. I am the data controller for the personal data described in this policy.

If you have any questions about this policy or your data, email nick@clearrouteconsulting.co.uk or call 07872 617 397.

What I collect and why

When you get in touch

If you use the contact form, book a call, email me, call me or start a live chat, I collect the details you give me. That usually means your name, business name, email address, phone number and anything you tell me about your business. I use this to reply to you and, if we decide to work together, to arrange and deliver the work.

When you take the operations health check

If you complete the health check and ask for your recommendations, I collect your answers, your score, and the name, business, email and phone number you enter. I use this to show you your results and to follow up with you about them.

When you contact me through Bark

If you post a request on Bark.com and I respond, Bark shares your contact details and request with me. I use these to reply to your request.

When you visit the website

If you accept analytics cookies, Google Analytics collects information about how you use the site, such as the pages you visit, how long you stay, the type of device and browser you use, your approximate location (town or region) and how you found the site. This helps me understand which pages are useful and improve the website. Google Analytics does not give me your name or contact details.

My lawful basis

• Legitimate interests: replying to enquiries and following up on business conversations you've started.
• Contract: providing services you've agreed to, and the steps before that, such as preparing a proposal.
• Legal obligation: keeping business and financial records.
• Consent: analytics cookies. You can change your mind at any time using the "Cookie settings" link in the footer.

Who I share it with

I never sell your data. I use a small number of trusted services to run the business, which process data on my behalf:

• Netlify: hosts this website and receives contact form and health check submissions.
• Zoho CRM (UK data centre): stores enquiry and client records.
• Hostinger: provides my email service.
• Google Analytics: website statistics, only if you accept cookies.
• Zapier: transfers Bark enquiries into my CRM.
• Calendly: lets you book an intro call. It only loads if you click a booking button.
• tawk.to: provides the live chat, which only loads if you open it.

Some of these providers may process data outside the UK. Where they do, the transfer is covered by appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement.

How long I keep it

• Enquiries that don't lead to work: up to 2 years from our last contact, then deleted.
• Client records: up to 6 years after the work ends, to meet tax and legal requirements.
• Analytics data: no longer than 14 months, in line with Google Analytics retention settings.

Your rights

You have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to how it's used, to receive it in a portable format, and to withdraw consent at any time. To make a request, email nick@clearrouteconsulting.co.uk. I'll respond within one month.

If you're unhappy with how your data has been handled, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. I'd appreciate the chance to put things right first, so please contact me.

Cookies

Cookies are small files stored on your device. This website uses as few as possible.

• Google Analytics (_ga, _ga_*): measure how the website is used. Only set if you click "Accept". They last up to 2 years.
• Your cookie choice (cr-consent, stored in your browser): remembers whether you accepted or rejected cookies, so you aren't asked on every page. This is necessary for the site to respect your choice.
• Call booking (Calendly): only set if you open the booking calendar.
• Live chat (tawk.to): only set if you click the chat button, to keep your conversation connected.

You can change your choice at any time: open cookie settings. You can also delete cookies in your browser settings.

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.